Frequently Asked Questions
- I have a question about my SaskWater invoice. Who should I contact?
Any questions regarding your SaskWater invoice can be directed to one of our Customer Service Representatives by calling 1-888-230-1111.
- Who can I contact to discuss my agreement with SaskWater?
Municipal and Industrial customers can direct any questions regarding their SaskWater agreement to their Account Manager. Customers with individual connections can contact one of our Customer Service Representatives by calling 1-888-230-1111.
- Does SaskWater operate in my area?
SaskWater currently supplies potable water to our customers through five stand alone systems, two regional networks and two transmission systems. In addition, we operate three non-potable water systems.
- I just purchased some land and would like to connect to the SaskWater pipeline that is located close by. How can I go about doing this?
SaskWater allows individual users to establish connections to our existing pipelines, provided that the necessary capacity is available. If you are interested in establishing a connection to an existing system, see Connecting to a Rural Water Supply System for more details.
- I would like to look into purchasing water from the City of Regina/Saskatoon.
SaskWater does not serve the cities of Regina or Saskatoon. For assistance you will need to directly contact the city from which you wish to source water.
- I am considering purchasing a home in a SaskWater customer community. What will my water rates be?
SaskWater sells water to our customer, the municipality/community, which then redistributes the water to their residents. As such, we cannot comment on what the final rate to residents will be, as this is ultimately set by each individual community.
- How are SaskWater's rates determined?
SaskWater uses a full-cost pricing methodology, which means that the rate we charge includes the cost to operate, maintain and upgrade water system infrastructure. This ensures the future sustainability of the system and helps to avoid large rate increases when repairs and upgrades become necessary. Follow the link to view our potable and non-potable water supply system rates.
- Where can I find information on source water quality/water levels in my area?
Any questions of this nature can be directed to the Water Security Agency. Their website can be found at www.wsask.ca.
- Where can I find information regarding interruptions to my service?
SaskWater customers will be notified of any planned or unplanned service interruptions by telephone or fax. Additionally, online updates can be found in the "What's New" section at the left of each page on this website. This area will contain information about work that may be affecting service, as well as updates on when service will be restored.
- My area has received a water advisory. What does this mean?
There are two types of water advisories that can be issued: Precautionary Drinking Water Advisories (PDWA) and Emergency Boil Water Orders (EBWO).
A PDWA is issued when there is a possibility that problems with the water supply system may exist, although an immediate public health threat has not been identified. They are generally issued in connection with service and maintenance repairs that require the system to be depressurized.
An EBWO is issued when it is determined that a threat to public health exists as a result of contaminated water. Under such an advisory, water must be boiled to ensure bacteriological safety.
- How can I get a SaskWater line located?
SaskWater does not subscribe to Sask 1st Call. All line locate inquiries must be directed to Customer Service either by phone at 1-888-230-1111, or by email at firstname.lastname@example.org. Please give us two working days notice before you begin your project.
If, after the line locate is complete, you find that you will be crossing a SaskWater pipeline, please contact Customer Service to request a Crossing Agreement or download it here.