Service BulletinsTo ensure the integrity and performance of our water infrastructure, SaskWater performs regular maintenance and upgrades to its systems. These activities often require us to temporarily interrupt service delivery to customers.
Customers will receive notice of planned or unplanned service interruptions by email, fax and/or telephone. On-line service bulletins keep our customers informed of our progress and any unplanned delays in restoring service. Customers can also direct their residents to SaskWater's website to obtain information about work that may be affecting their service. As SaskWater is responsible for notifying its affected customers, accordingly, municipalities and rural water associations are responsible for notifying their respective customers (residents).Where possible, SaskWater posts a schedule of service interruptions to provide early notice to customers of pending maintenance.
Planned Service Interruptions
Planned Service Interruptions (PSI) are occasions when SaskWater has scheduled work on a system at some point in the future that will temporarily interrupt service to customers.
With adequate water storage in place, the effects of any PSI are typically minimal, such as a decrease in water pressure for a short period of time. During larger, more extensive upgrades, the system may need to be completely de-pressurized. In these cases, the Water Security Agency and Saskatchewan Ministry of Health will issue a Precautionary Drinking Water Advisory (PDWA) for the system during the time that work is being performed. PDWAs remain in effect until two consecutive water samples, 24 hours apart, are laboratory tested to confirm the water meets quality standards and regulations.
Planned service interruptions will be posted on SaskWater.com to provide an early notice to customers and to assist them in planning their own communication and facility plans. Where possible, SaskWater will work with customers to minimize the impact or timing of a service interruption to amicably coincide with customer operations or requests. However, planned interruptions can also be subject to last minute changes due to weather, contractor availability or other unforeseen events.
Unplanned Service Interruptions - Force MajeureForce majeure events are defined as natural and/or unavoidable events that occur with little or no warning and interrupt the expected course of business preventing SaskWater from fulfilling contractual obligations. Examples include lightning strikes, flood, freezing, equipment failure, etc.
Depending on the severity and nature of the event, the resulting unplanned service interruption may or may not include the issuance of a Precautionary Drinking Water Advisory (PDWA) or an Emergency Boil Water Order (EBWO).Customers will be notified immediately by phone, email and/or fax regarding any unplanned service interruptions. On-line service bulletins will keep our customers informed of our progress in restoring service. Customers can also direct their residents to SaskWater's website to obtain up-to-date information about the current situation.